Centralized Enterprise Operations & Data Integration Platform
Designed and developed a role-based enterprise platform that consolidates operational data, workflows, analytics and customer service information previously spread across Oracle, Excel, separate screens and manual processes.
Before PCIS HUB, teams depended on an older Oracle environment, Excel files, separate system screens, manual imports and WhatsApp communication. Routine analysis often required repeated navigation or rebuilding spreadsheets, with no centralized operational dashboard or personalized reporting layer.
PCIS HUB centralizes Installation Base, Sales, Purchase, Accounting, Service, Inventory, Administration and cross-module access. Role-based permissions keep each workspace aligned to the responsibilities of operations, regional management, engineering, technicians, executives and department-specific users.
Built a controlled synchronization layer between Oracle 11g and PCIS HUB, updating operational datasets approximately every 30 seconds while preserving validation, reconciliation and data-integrity safeguards.
Sales data from the enterprise system is presented through role-aware dashboards for actual sales, forecasts, achievement, targets, orders, invoices and fulfillment. This reduces reliance on repeated Oracle navigation and manual Excel reporting for routine analysis.
Integrated Respond.io webhooks and QR-driven workflows so support activity can be correlated with registered machines and service history. The result is a structured view of conversation activity by machine, brand and period rather than isolated messaging threads.
Extended PCIS HUB with a secure customer portal where authorized accounts can view only their registered equipment, service history, upcoming maintenance, support activity and direct service channels.
The legacy application remained the source of operational data. PCIS HUB was built to make that data faster to understand, easier to navigate and more useful for day-to-day decisions.
